SHOPPING GUIDE

SHOPPING GUIDE
~Important Notes on Purchase~

Below is a clear guide of the important points you should know before purchasing from SAKURA DIAMOND CARDS.
Please be sure to read it to ensure your understanding and to prevent any problems.

1. Box Sales Policy

1-1 Only officially distributed, new, unopened products

  • We only sell brand new, unopened boxes from official Topps distribution .

  • We do not re-shrink or search the product, so please feel free to purchase.

1-2 The contents of the package are completely random.

  • Due to the structure of the trading card box, the contents of the cards inside are all random .

  • There is no guarantee that a specific card, specific player, or autographed card will be included.

  • Therefore, returns or exchanges cannot be made based on the results of opening the box.
    *For exceptions, please see the "Returns and Exchanges" section below.

1-3 Initial scratches and exterior condition

  • Due to the manufacturing process, there may be minor initial scratches on the card or outer box.

  • Due to overseas shipping, there may be minor scratches or dents on the outer box.

  • Damage to the exterior that does not affect the contents is not eligible for return or exchange .

  • If you are only looking for a perfect item with a beautiful exterior, please refrain from purchasing.

2. Returns and Exchanges

2-1 Return and exchange policy

  • We cannot accept returns or exchanges due to the box being opened or initial scratches.

  • *Please contact us within 3 days of arrival of the unopened product only if there is a serious problem , such as the wrong product or damage during transportation.

    • We will review the situation and respond in good faith.

2-2 Contact Method

3. Important notice regarding pre-ordered items

Pre-order items are products that our store arranges for from overseas business partners or official buyers.
Please make your reservation after understanding the following:

3-1 Possibility of delivery delays

  • Arrival may be delayed due to international transportation, customs procedures, weather, and other circumstances .

  • Once the product arrives at our store, we will ship it domestically as quickly as possible.

3-2 What to do if the item is unavailable

  • If we are unable to receive the item, we will provide a full refund .

3-3 Purchase conditions for pre-ordered items

  • Please purchase pre-order items only if you understand and agree to the above contents.

  • This is a pre-order item and cannot be shipped together with other items .

4. Customer Service Policy and Response to Customer Harassment

We will endeavor to respond in good faith, but if the following behavior is confirmed, we may refrain from responding.
We ask for your understanding as this is to ensure the safety of our staff and management members.

  • One-sided slander and denial of a person's character on social media, reviews, direct mail, etc.

  • Repetitive, threatening, or intimidating behavior, or excessive demands

  • Vicious attacks on prices, advertising, and operations

  • Any nuisance or disruption to other customers or business operations

Depending on the circumstances, we may refuse future transactions or consider taking legal action.

5. Reference: Legal Notices for Japan (Supplementary Information)

If you use Shopify in Japan to process payments, you're required to display legal notices, such as those required by the Specified Commercial Transactions Act, at checkout and on your site.
Shopify's official help also advises you to display the required legal pages for Japan.
Our store has set up the necessary legal display pages in accordance with the above guidelines.

6. Summary

  • Be aware of the characteristics of cards, such as randomly inserted cards and cards with initial scratches, before purchasing.

  • Returns and exchanges are not accepted in principle , only for serious issues.

  • Pre-order items may be delayed due to circumstances overseas.

  • We will respond in good faith and refrain from excessive demands or malicious behavior.

Please purchase with confidence only if you agree with this guide.
If you have any questions or concerns, please feel free to contact us.

Contact Information

This concludes the SAKURA DIAMOND CARDS SHOPPING GUIDE.
If necessary, you can create pages and link them to the footer or product page of your site to reduce the gap between before and after purchase.